Return to flip book view

1st LoudDoc

Page 1

Website Maintenance Report clientdomainname.com April 1st - April 30th 2021 YOUR LOGO HERE

Page 2

Table of Contents 1. Introduction 2. Snapshot 3. Security 4. Support Tickets 5. User Experience Tests 6. Backups 7. Uptime 8. Other 9. Conclusion

Page 3

Introduction This is a short introduction to this report that you can customise for your client. What were the stand-out things that occurred this month, that your client would be appreciative of an update on.

Page 4

Website Maintenance Report | Snapshot The snapshot is a quick look at the main numbers from this month, that your client can quickly digest. Like the Introduction, you can customise this paragraph with a quick intro. 347 Hack attempts prevented 130 Minutes of your time saved

Page 5

5 Support requests handled 10 Security updates performed

Page 6

Security This is an introduction to the Security section of the report. Use this to explain why you carry out security updates on your client’s website. Date Update performed 1st April Plugin updated - Yoast SEO 3rd April Plugin updated - Contact Form 7 3rd April Plugin updated - Really Simple SSL 7th April Theme updated - Divi 9th April Plugin updated - Wordfence 14th April Plugin updated - Advanced Custom Fields 17th April Plugin updated - Everest Forms 22nd April Theme updated - Twenty Twenty-One 23rd April WordPress updated - v.5.6 - v.5.7 27th April Plugin updated - WooCommerce In total this month, we performed 10 security updates on your website.

Page 7

Support Tickets This is an introduction to the Support Tickets section of the report. Use this to provide an overview of the support requests that the client raised this month. Date Subject of issue 2nd April Contact form broken 5th April Please add Amy to the About Us page 10th April New page to add to Services section 17th April 3 new products to add to our store 22nd April Checkout error for customer In total this month, we handled 5 support requests from you and your team.

Page 8

User Experience Tests This is an introduction to the User Experience Tests section of the report. Use this to explain why you carry out user experience testing on your client’s website. Date Test performed 12th April Contact form tested 18th April Request a demo form tested 21st April Speed test performed 27th April Image optimisation test performed In total this month, we performed 4 user experience tests on your website.

Page 9

Backups This is an introduction to the Backups section of the report. Use this to explain why you carry out backups on your client’s website. # Date 1 1st April - Full backup taken 2 4th April - Full backup taken 3 7th April - Full backup taken 4 10th April - Full backup taken 5 13th April - Full backup taken 6 16th April - Full backup taken 7 19th April - Full backup taken 8 22nd April - Full backup taken 9 25th April - Full backup taken 10 28th April - Full backup taken In total this month, we took 10 full backups of your website.

Page 10

Uptime This is an introduction to the Uptime section of the report. Use this to explain why you monitor the uptime of your client’s website. Event From Until UP 19th April at 2.30pm DOWN 19th April 2.13pm 19th April at 2.30pm UP 1st April 12.30pm 19th April 2.13pm This month, the website was briefly down on 19th April. Other than that, it was live for the rest of the month.

Page 11

Other Use this section to explain anything else from the month that you feel the client should be kept informed of.

Page 12

Conclusion The conclusion should wrap up the report for the month. Provide a short overview of how the website performed, what you did to keep it running smoothly and what you’ll be keeping an eye on for the next few weeks.